Frequently Asked Questions
Have a question? We're here to help. If you don't see the answer you're looking for, please reach out—we're always happy to talk plants.
🌿 Ordering & Pickup
Where is Rowhouse Plants located?
We're a Philadelphia-based online plant shop offering nationwide shipping and local pickup in Manayunk. We do not have a physical storefront.
How does local pickup work?
Pickup instructions are provided after your order is confirmed. Please arrange to collect your order within 7 days unless other arrangements have been made.
Will I receive the exact plant pictured?
Yes! Unless marked "Grower's Choice," the plant photographed is the exact one you'll receive.
Can I request a specific plant?
Of course! Reach out if you're searching for something specific. We can't guarantee availability, but we're happy to help.
📦 Shipping & Returns
Where do you ship?
We ship live plants within the United States. We are currently not shipping to California. Available shipping methods and rates are displayed at checkout.
When will my order ship?
Orders typically ship Monday and Tuesday to avoid weekend delays. Shipping may be postponed due to holidays or unfavorable weather.
Do you ship during cold weather?
Yes, when conditions allow. Winter shipping protection is available for purchase, and shipments may be delayed during extreme temperatures to protect your plants.
How can I track my order?
You'll receive tracking information once your order ships. We recommend bringing your package indoors promptly after delivery.
Do you accept returns or exchanges?
All live plant sales are final. If there's an issue with your order, please contact us within 24 hours of delivery.
What if my plant arrives damaged?
Our Live Arrival Guarantee covers eligible shipping-related damage. Please contact us within 24 hours of delivery with your order number and required photos.
For complete details, please review our Pickup, Shipping & Live Arrival Guarantee policy.
🪴 Plant Care & Plant Health
Are your plants healthy and pest-free?
Every plant is carefully grown and inspected before leaving our care. While no collection can be guaranteed entirely pest-free, we practice routine preventative pest management and recommend quarantining new arrivals.
Are your plants fully rooted?
Unless otherwise noted, our plants are rooted and established. Listings for unrooted cuttings will be clearly identified.
Will my plant need time to adjust?
Yes! Some adjustment is normal after shipping or moving to a new environment. Minor yellowing, drooping, or leaf loss can occur during acclimation.
Are your plants pet-friendly?
It depends on the species. We recommend researching individual plants before introducing them to homes with pets or young children.
🌱 Products & Availability
What kinds of plants do you sell?
We offer a curated selection of houseplants, including Hoyas, Begonias, uncommon varieties, and plants propagated from our own collection.
How often do you restock?
New plants are added as they become available and are ready for sale. Subscribe to our emails or follow along on Instagram for updates.
Do you sell cuttings?
Occasionally! Each listing will specify whether the plant is rooted or sold as a cutting.
Do you offer gift cards?
Not yet, but digital gift cards are something we'd love to offer in the future.
Still have a question?
We're happy to help! Visit our Contact Us page if you need additional information.