Local Pickup

Local pickup is available in Philadelphia. Orders are processed within 24 hours. Once your order has been processed, you’ll receive an email with a link to schedule your pickup for an available time within 1 week.

Customers are encouraged to inspect their plants at pickup. By accepting your order, you acknowledge that the plant was received in satisfactory condition.

Shipping

Shipping

Rowhouse Plants ships live plants via UPS. Each order is carefully packaged to help protect plants during transit.

Shipping Schedule
Live plant orders ship Monday and Tuesday to minimize time in transit and reduce the risk of weekend delays. Orders received after the weekly shipping window will ship the following week.

Orders shipped via UPS Next Day Air Saver may ship later in the week when appropriate.

Shipping schedules may be adjusted due to holidays, severe weather, or other conditions that could put plants at risk.

Shipping Options & Rates

Transit times refer to the time after your order has been shipped. Selecting an expedited service does not change the scheduled ship date, with the exception that Next Day Air Saver orders may be shipped later in the week.

Weather Delays
Because plants are living products, shipments may be held when extreme heat, cold, severe weather, or other conditions could significantly increase the risk of damage. When necessary, customers will be notified of a weather-related delay.

Expedited shipping can reduce time in transit but does not eliminate the risks associated with extreme temperatures.

Delivery
Carrier delivery dates are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside of Rowhouse Plants' control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please monitor tracking and retrieve live plant packages promptly after delivery.

Questions

If you have questions before placing your order, please contact us. We're always happy to help determine the safest way to get your plants to you.

Live Arrival Guarantee

Shipped plants from Rowhouse Plants are covered by our Live Arrival Guarantee if they arrive severely damaged or non-viable as a direct result of shipping.

Making a Claim

Contact us within 24 hours of documented delivery and provide:

• Your order number.
• Photos of the unopened package and shipping label.
• Photos of the packaging materials.
• Clear photos of the affected plant(s).

Please keep the plant and packaging until your claim has been reviewed. Claims submitted outside this timeframe or without sufficient documentation may not qualify.

What Is Not Covered

The Live Arrival Guarantee does not cover:

• Original shipping charges.
• Minor cosmetic damage or normal shipping stress.
• Temporary drooping, yellowing, leaf loss, or soil displacement.
• Natural variation in plant size, color, variegation, or growth habit.
• Damage caused by improper care after delivery.
• Incorrect or incomplete shipping addresses.
• Packages left outdoors or unattended after delivery.
• Weather-related damage when recommended protection or upgraded shipping was declined.
• Carrier delays alone are not covered. However, if a delayed plant arrives severely damaged or non-viable, you may still submit a claim for review.

Approved Claims

Approved claims will be resolved, at our discretion, with a refund or store credit for the affected plant.