Frequently Asked Questions
Have a question? We're here to help. If you don't see the answer you're looking for, please reach out—we're always happy to talk plants.
🌿 Ordering & Pickup
Where are you located?
Rowhouse Plants is based in Philadelphia, Pennsylvania.
Do you have a storefront?
No. Rowhouse Plants is an online shop. Orders are currently available by local pickup only.
Where do you offer pickup?
Pickup takes place in the Manayunk neighborhood of Philadelphia. You'll receive the pickup location and instructions after your order is confirmed.
How long will you hold my order?
Orders should be picked up within 7 days unless other arrangements have been made.
What happens if I miss my pickup?
If you're unable to make your scheduled pickup, please contact us as soon as possible. Orders that are not picked up and for which we receive no communication may be canceled in accordance with our store policies.
📦 Shipping & Returns
Do you ship plants?
Yes! Rowhouse Plants offers shipping for live plants. Available shipping options and rates are displayed at checkout.
When will my order ship?
Orders are shipped Monday and Tuesday to reduce the chance of plants sitting in transit over a weekend. Shipping may be delayed during extreme weather or holidays to protect plant health.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order, destination, and available shipping method. Ground shipping is recommended for neighboring states to Pennsylvania. Flat rate expedited shipping methods are recommended for further distance.
Will you ship during extreme weather?
Plant health comes first. We may delay shipment during extreme heat, freezing temperatures, severe storms, or other conditions that could put your plants at risk. Weather protection may also be recommended when appropriate.
Can I track my order?
Yes. You'll receive tracking information once your order has shipped. We recommend monitoring your tracking closely and bringing your package indoors as soon as possible after delivery.
Do you accept returns or exchanges?
Because plants are living organisms, all live plant sales are final. We do not accept returns, exchanges, or offer refunds on live plants.
What if I receive the wrong plant or something is missing?
Please contact us within 24 hours of delivery with your order number and photos, if applicable. We'll work with you to correct the issue.
What if my plant is damaged during shipping?
Shipped plants are covered by our Live Arrival Guarantee. If your plant arrives severely damaged or non-viable due to shipping, please contact us within 24 hours of documented delivery and provide the photos required by our Live Arrival Guarantee.
Minor cosmetic damage, slight yellowing, leaf loss, or other normal shipping stress is not considered severe shipping damage.
🪴 Plant Care & Plant Health
Should I quarantine new plants?
Yes. We recommend keeping new plants separate from your existing collection for two to four weeks while you monitor them and allow them to adjust to their new environment.
How healthy are your plants?
Every plant is carefully grown, routinely inspected, and checked before it leaves our care. We take pride in offering healthy, well-established plants.
Are your plants pest-free?
We take preventative pest management seriously and routinely inspect our plants. While no grower can guarantee a plant has never encountered pests, we recommend quarantining all new plants before introducing them to your collection.
Are your plants rooted?
Unless otherwise noted in the product description, all plants are fully rooted and actively growing. Products sold as cuttings will be fresh cuttings without roots.
Will my plant look exactly like the photos?
All listings are the exact plant you will receive unless it is listed as a "Grower's Choice".
Will my plant need time to adjust?
Yes. It is completely normal for plants to experience a short adjustment period after moving to a new environment. Minor leaf yellowing or slight drooping can occur as your plant acclimates.
🌱 Products & Availability
What kinds of plants do you sell?
Rowhouse Plants specializes in carefully curated houseplants, including collector favorites, easy-care varieties, and propagated plants from our own collection.
Are your plants pet friendly?
Some houseplants are pet friendly, while others may be toxic if ingested. Whenever possible, product listings include pet safety information. We always recommend researching any plant before bringing it into a home with pets or young children.
Do you sell pots or plant supplies?
We plan to expand our offerings over time. Follow us on social media or subscribe to our newsletter to be the first to know when new products become available.
How often do you restock?
New plants are added regularly as they become available and are ready for sale. Because many of our plants are grown from our own collection, availability may be limited.
Can I request a specific plant?
Absolutely! If you're looking for a particular plant, feel free to contact us. While we can't guarantee availability, we'll do our best to help source or grow it if possible.
Do you sell cuttings?
Occasionally. Product listings will clearly indicate whether a plant is fully rooted or offered as a cutting.
Do you offer gift cards?
Not yet, but digital gift cards are something we'd love to offer in the future.
💳 Pricing & Payments
What payment methods do you accept?
Accepted payment methods will be displayed securely during checkout.
Why are some plants more expensive than others?
Pricing reflects a variety of factors, including plant rarity, size, maturity, growth rate, propagation time, and the care required to grow healthy, high-quality plants.
💚 About Rowhouse Plants
What makes Rowhouse Plants different?
Rowhouse Plants is built on a love of healthy plants, thoughtful growing practices, and honest customer service. We focus on quality over quantity, carefully selecting and growing plants we're proud to bring into your home.
How can I stay updated?
Subscribe to our email list and follow Rowhouse Plants on social media to hear about new arrivals, restocks, plant care tips, and special announcements.
Still have a question?
We'd love to hear from you! If you can't find the answer you're looking for, please reach out through our contact page or send us a message. We'll be happy to help.