Shipping, Returns & Live Arrival Guarantee

At Rowhouse Plants, every plant is carefully inspected, packaged, and prepared to arrive healthy and in excellent condition. Because plants are living organisms, all live plant sales are final. We do not accept returns or offer refunds on live plants.

Current Shipping Status

Rowhouse Plants currently offers local pickup only. This policy will apply if and when shipping becomes available.

Local Pickup

Customers are encouraged to inspect their plants at pickup. By accepting your order, you acknowledge that the plant was received in satisfactory condition.

Plants should be picked up within 7 days unless other arrangements have been made.

If you receive the wrong plant or your order is incomplete, please contact us within 24 hours of pickup.

Shipping

When shipping becomes available:

• Orders will typically ship Monday–Wednesday to reduce weekend transit.
• Orders are generally processed within 2–5 business days.
• Shipping rates are calculated at checkout.
• We may delay shipments during extreme weather to protect plant health.
• We reserve the right to postpone shipping if weather conditions make safe delivery unlikely.
• Shipping charges are non-refundable once an order has shipped.

Live Arrival Guarantee

When shipping is available, every shipped plant will be covered by our Live Arrival Guarantee.

If your plant arrives severely damaged or non-viable due to shipping, you must contact us within 2 hours of documented delivery with:

• Your order number
• Photos of the unopened package
• The shipping label
• All packaging materials
• The affected plant(s)

Approved claims will be resolved, at our discretion, with either a replacement plant (when available) or store credit.

The Live Arrival Guarantee does not cover:

• Minor cosmetic imperfections or normal shipping stress
• Natural variation in plant size, color, or growth habit
• Damage caused by improper care after delivery
• Incorrect shipping addresses
• Packages left unattended after delivery
• Carrier delays or weather-related delays
• Weather-related damage when recommended weather protection or upgraded shipping is declined

Customer Responsibilities

Customers are responsible for:

• Providing an accurate shipping address
• Monitoring shipment tracking
• Bringing packages indoors promptly after delivery
• Inspecting plants immediately upon arrival

Failure to meet these responsibilities may void the Live Arrival Guarantee.

Questions

If you have questions before placing your order, please contact us. We're always happy to help determine the safest way to get your plants to you.