Frequently Asked Questions
Have a question? We're here to help. If you don't see the answer you're looking for, please reach out—we're always happy to talk plants.
🌿 Ordering & Pickup
Where are you located?
Rowhouse Plants is based in Philadelphia, Pennsylvania.
Do you have a storefront?
No. Rowhouse Plants is an online shop. Orders are currently available by local pickup only.
Where do you offer pickup?
Pickup takes place in the Manayunk neighborhood of Philadelphia. You'll receive the pickup location and instructions after your order is confirmed.
How long will you hold my order?
Orders should be picked up within 7 days unless other arrangements have been made.
What happens if I miss my pickup?
If you're unable to make your scheduled pickup, please contact us as soon as possible. Orders that are not picked up and for which we receive no communication may be canceled in accordance with our store policies.
📦 Shipping & Returns
Do you ship plants?
Not at this time. We currently offer local pickup only but hope to offer shipping in the near future. Be sure to subscribe to our email list or follow us on social media for updates.
What shipping carrier will you use?
When shipping becomes available, orders will be sent using reputable carriers such as USPS, UPS, or FedEx, depending on the destination and the safest shipping method.
Do you offer refunds or returns?
All live plant sales are final. Please review our Shipping, Returns & Live Arrival Guarantee for complete details.
What if my order is incorrect?
If you receive the wrong item or your order is incomplete, please contact us within 24 hours of delivery (once shipping is available), and we'll work to make it right.
Will you offer a Live Arrival Guarantee?
Yes. Once shipping becomes available, every shipped plant will be covered by our Live Arrival Guarantee. Full details will be available in our Shipping & Returns Policy.
🪴 Plant Care & Plant Health
Should I quarantine new plants?
Yes. We recommend keeping new plants separate from your existing collection for two to four weeks while you monitor them and allow them to adjust to their new environment.
How healthy are your plants?
Every plant is carefully grown, routinely inspected, and checked before it leaves our care. We take pride in offering healthy, well-established plants.
Are your plants pest-free?
We take preventative pest management seriously and routinely inspect our plants. While no grower can guarantee a plant has never encountered pests, we recommend quarantining all new plants before introducing them to your collection.
Are your plants rooted?
Unless otherwise noted in the product description, all plants are fully rooted and actively growing. Products sold as cuttings will be fresh cuttings without roots.
Will my plant look exactly like the photos?
Unless a listing is marked as "Exact Plant," the photos represent the type of plant you will receive. Because every plant is unique, natural variations in size, shape, color, and growth are to be expected.
Will my plant need time to adjust?
Yes. It is completely normal for plants to experience a short adjustment period after moving to a new environment. Minor leaf yellowing or slight drooping can occur as your plant acclimates.
🌱 Products & Availability
What kinds of plants do you sell?
Rowhouse Plants specializes in carefully curated houseplants, including collector favorites, easy-care varieties, and propagated plants from our own collection.
Are your plants pet friendly?
Some houseplants are pet friendly, while others may be toxic if ingested. Whenever possible, product listings include pet safety information. We always recommend researching any plant before bringing it into a home with pets or young children.
Do you sell pots or plant supplies?
We plan to expand our offerings over time. Follow us on social media or subscribe to our newsletter to be the first to know when new products become available.
How often do you restock?
New plants are added regularly as they become available and are ready for sale. Because many of our plants are grown from our own collection, availability may be limited.
Can I request a specific plant?
Absolutely! If you're looking for a particular plant, feel free to contact us. While we can't guarantee availability, we'll do our best to help source or grow it if possible.
Do you sell cuttings?
Occasionally. Product listings will clearly indicate whether a plant is fully rooted or offered as a cutting.
Do you offer gift cards?
Not yet, but digital gift cards are something we'd love to offer in the future.
💳 Pricing & Payments
What payment methods do you accept?
Accepted payment methods will be displayed securely during checkout.
Why are some plants more expensive than others?
Pricing reflects a variety of factors, including plant rarity, size, maturity, growth rate, propagation time, and the care required to grow healthy, high-quality plants.
💚 About Rowhouse Plants
What makes Rowhouse Plants different?
Rowhouse Plants is built on a love of healthy plants, thoughtful growing practices, and honest customer service. We focus on quality over quantity, carefully selecting and growing plants we're proud to bring into your home.
How can I stay updated?
Subscribe to our email list and follow Rowhouse Plants on social media to hear about new arrivals, restocks, plant care tips, and special announcements.
Still have a question?
We'd love to hear from you! If you can't find the answer you're looking for, please reach out through our contact page or send us a message. We'll be happy to help.