Pickup, Shipping and Live Arrival Guarantee

Local Pickup Policy

Local pickup is available in Philadelphia. Orders are processed within 24 hours. Once your order has been processed, you’ll receive an email with a link to schedule your pickup for an available time within 1 week.

Customers are encouraged to inspect their plants at pickup. By accepting your order, you acknowledge that the plant was received in satisfactory condition.

Shipping Policy

Rowhouse Plants ships live plants from Philadelphia, PA via UPS. Every order is carefully packaged to help protect plants during transit.

Shipping Schedule

Orders typically ship Monday and Tuesday to minimize weekend delays. UPS Next Day Air Saver orders may ship later in the week.

Shipping may be postponed due to holidays, severe weather, or other conditions that could put plants at risk.

Shipping Options & Rates

Available UPS shipping methods and rates are calculated based on your delivery location and displayed at checkout.

Expedited shipping is strongly recommended for destinations with estimated Ground transit times exceeding three business days.

Shipping rates and available services are subject to change. Transit times begin once your order has shipped, not when it is placed.

Thermal Protection

Thermal protection is strongly recommended when temperatures along the shipping route or at the destination fall below 50°F.

Thermal protection is sold separately and must be added to your cart before checkout.

Cold-related damage is not covered for orders shipped without thermal protection, except where required by law.

Thermal protection helps reduce the risk of cold damage but does not guarantee protection against extreme temperatures or carrier delays.

Rowhouse Plants reserves the right to delay shipments when weather conditions pose a significant risk to plant health.

Delivery

UPS delivery dates are estimates and may be affected by weather, carrier delays, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address, monitoring tracking information, and retrieving packages promptly upon delivery.

Questions

If you have questions before placing your order, please contact us. We're always happy to help determine the safest way to get your plants to you.

Live Arrival Guarantee

Shipped plants from Rowhouse Plants are covered by our Live Arrival Guarantee if they arrive severely damaged or non-viable as a direct result of shipping.

Making a Claim

Contact us within 24 hours of documented delivery and provide:

  • Your order number.
  • Photos of the unopened package and shipping label.
  • Photos of the packaging materials.
  • Clear photos of the affected plant(s).

Please keep the plant and packaging until your claim has been reviewed. Claims submitted outside this timeframe or without sufficient documentation may not qualify.

What Is Not Covered

The Live Arrival Guarantee does not cover:

  • Original shipping charges.
  • Minor cosmetic damage or normal shipping stress.
  • Temporary drooping, yellowing, leaf loss, or soil displacement.
  • Natural variation in plant size, color, variegation, or growth habit.
  • Damage caused by improper care after delivery.
  • Incorrect or incomplete shipping addresses.
  • Packages left outdoors or unattended after delivery.
  • Weather-related damage when recommended protection or upgraded shipping was declined.
  • Carrier delays alone are not covered. However, if a delayed plant arrives severely damaged or non-viable, you may still submit a claim for review.

Approved Claims

Approved claims will be resolved, at our discretion, with a refund or store credit for the affected plant.